Terms of service

Terms of Service

Overview

Welcome to Vexiro.

The terms “we,” “us,” and “our” refer to Vexiro. Vexiro operates this website and online store, including all related information, content, features, tools, products, and services.

By visiting our website, using our services, or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website.

Please read these Terms carefully before using our website or placing an order. If you do not agree to these Terms, you should not use our website or purchase from us.

Section 1 — Eligibility and Account Information

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account information, login details, and payment information. You are also responsible for all activity that occurs under your account.

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access if we believe false information, fraud, abuse, or policy violations have occurred.

Section 2 — Products and Product Information

We make every effort to display our products as accurately as possible. However, we do not guarantee that product colors, images, sizing, packaging, or appearance will be exactly as shown on your screen.

Product appearance may vary due to:

  • Screen settings
  • Lighting
  • Device display differences
  • Product updates
  • Manufacturer changes
  • Packaging changes

All product descriptions, prices, images, and availability are subject to change at any time without notice.

We reserve the right to discontinue, modify, limit, or refuse the sale of any product at any time.

You agree that minor differences in product appearance, packaging, color, or presentation do not automatically qualify as defects.

Section 3 — Orders and Order Acceptance

When you place an order, you are making an offer to purchase.

Your order is not accepted until we confirm it and process payment. We reserve the right to accept, reject, cancel, or limit any order for any reason, including but not limited to:

  • Suspected fraud
  • Incorrect pricing
  • Product availability issues
  • Payment problems
  • Shipping restrictions
  • Incorrect customer information
  • Abuse of promotions, discounts, or policies
  • Orders that appear to be placed for resale

We may contact you using the email address, phone number, billing address, or shipping address provided at checkout.

You are responsible for reviewing your order carefully before submitting it. Once an order has been placed, we may not be able to cancel or modify it.

Section 4 — Order Cancellations

Orders may only be cancelled before they are processed, fulfilled, or shipped.

Once an order has been processed, packaged, fulfilled, or shipped, it cannot be cancelled. You may request a return after receiving the item, subject to our Refund Policy.

We reserve the right to cancel any order at our discretion. If we cancel your order after payment has been collected, we will issue a refund to the original payment method.

Section 5 — Pricing, Payments, and Billing

All prices are listed in the currency shown at checkout.

Prices, discounts, promotions, and shipping fees are subject to change at any time without notice.

The price charged for your order will be the price shown at checkout at the time your order is placed.

Unless otherwise stated, prices do not include:

  • Taxes
  • Shipping fees
  • Handling fees
  • Customs duties
  • Import fees
  • Carrier fees
  • Currency conversion fees

You agree to provide accurate and complete billing, shipping, and payment information.

You confirm that:

  • You are authorized to use the payment method provided
  • The payment information is accurate
  • You will pay all charges associated with your order
  • You will not make false, unauthorized, or fraudulent payment claims

We reserve the right to refuse or cancel orders if payment is declined, reversed, disputed, flagged, or suspected to be fraudulent.

Section 6 — Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs
  • Weather
  • Holidays
  • Incorrect addresses
  • Failed delivery attempts
  • Carrier disruptions
  • Supply chain delays
  • Events outside our control

Once an order has been handed to the shipping carrier, the package is under the carrier’s control.

You are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for packages that are delayed, lost, returned, or misdelivered due to incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery, refusal, or failure to collect the package, the customer may be responsible for reshipping fees, return shipping fees, or any carrier charges.

Section 7 — Risk of Loss

Once your order is transferred to the shipping carrier, risk of loss passes to you to the fullest extent permitted by law.

If tracking shows that a package was delivered, we are not responsible for claims that the package was not received, stolen, misplaced, or taken after delivery.

Customers are responsible for ensuring that the shipping location is safe and secure.

Section 8 — Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

To qualify for a return, items must meet all requirements stated in our Refund Policy.

We reserve the right to refuse any return, refund, or exchange if:

  • The item was used, worn, washed, damaged, altered, or opened
  • The item is missing packaging, tags, parts, manuals, or accessories
  • The return was sent without approval
  • The return was requested outside the return window
  • The item is marked final sale, clearance, discounted, or non-returnable
  • We suspect fraud, abuse, or misuse of our policy

Original shipping fees are non-refundable unless the return is due to our error.

Approved refunds will be issued to the original payment method only.

Section 9 — Damaged, Defective, or Incorrect Items

You must inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

You may be required to provide:

  • Order number
  • Clear photos or videos of the issue
  • Photos of the packaging
  • Description of the problem

We reserve the right to determine whether an item qualifies as damaged, defective, or incorrect.

Damage caused by misuse, improper handling, normal wear and tear, accidents, improper storage, or unauthorized modifications is not considered a defect.

If approved, we may offer a replacement, refund, store credit, or another solution at our discretion.

Section 10 — Chargebacks and Payment Disputes

If you have an issue with your order, you agree to contact us first so we can attempt to resolve the issue.

Filing a chargeback or payment dispute without first contacting us may delay resolution.

We reserve the right to provide order records, shipping confirmation, tracking information, delivery confirmation, customer communication, and policy acceptance records to payment processors, banks, or dispute investigators.

Fraudulent chargebacks, false claims, or abuse of payment disputes may result in cancellation of future orders, refusal of service, or further action where permitted by law.

Section 11 — Promotions, Discounts, and Gift Cards

Promotions, discounts, coupon codes, and special offers are available for a limited time and may be changed or cancelled at any time.

Discounts cannot be applied retroactively after an order has been placed.

Promotions cannot be combined unless specifically stated.

We reserve the right to cancel orders or refuse discounts if we suspect misuse, abuse, fraud, duplicate accounts, or unauthorized promotion sharing.

Gift cards, if offered, are non-refundable and cannot be exchanged for cash unless required by law.

Section 12 — Personal Use Only

Products purchased from Vexiro are intended for personal or household use only.

You may not purchase products from us for unauthorized resale, export, commercial distribution, or marketplace resale without our written permission.

We reserve the right to refuse or cancel orders that appear to be placed for resale or unauthorized commercial use.

Section 13 — Intellectual Property

All content on this website, including text, images, logos, graphics, videos, product descriptions, branding, designs, and layout, is owned by Vexiro, its partners, licensors, or service providers.

You may not copy, reproduce, distribute, modify, sell, exploit, or use any content from our website without our written permission.

Unauthorized use of our website content, brand name, images, product listings, or intellectual property is strictly prohibited.

Section 14 — Third-Party Tools and Links

Our website may include links, tools, apps, integrations, or services operated by third parties.

We are not responsible for third-party websites, tools, content, policies, products, services, or actions.

If you use third-party links or tools, you do so at your own risk. You should review the third party’s terms and policies before using their services.

Section 15 — Shopify

Our store is powered by Shopify.

Shopify provides the platform that allows us to sell our products and services to you. However, purchases made through our store are directly between you and Vexiro.

By using our website, you agree that Shopify is not responsible for any purchase, product, injury, loss, claim, damage, or dispute related to transactions between you and Vexiro.

Section 16 — Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect, process, and share information as described in our Privacy Policy.

Because our store is hosted by Shopify, certain personal information may also be collected and processed by Shopify and related service providers.

Section 17 — Reviews, Comments, and Feedback

If you submit reviews, comments, photos, videos, testimonials, suggestions, or other feedback, you grant Vexiro a worldwide, royalty-free, permanent, sublicensable right to use, reproduce, edit, publish, display, and distribute that content for business, marketing, advertising, and promotional purposes.

You confirm that your feedback does not violate the rights of any third party and does not contain false, misleading, abusive, unlawful, obscene, or harmful content.

We reserve the right to remove, edit, reject, or refuse to publish any feedback at our discretion.

We are not required to compensate you for feedback, reviews, suggestions, photos, videos, or submitted content.

Section 18 — Errors, Inaccuracies, and Omissions

Our website may occasionally contain errors, inaccuracies, or omissions related to:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping times
  • Product availability
  • Images
  • Offers

We reserve the right to correct any errors, update information, cancel orders, or refuse orders at any time, including after an order has been submitted.

We are not obligated to honor pricing, availability, or product information that is incorrect due to error.

Section 19 — Prohibited Uses

You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You may not:

  • Violate any laws or regulations
  • Infringe our intellectual property rights or the rights of others
  • Submit false or misleading information
  • Harass, abuse, threaten, defame, or harm others
  • Upload viruses, malware, or harmful code
  • Attempt to hack, disrupt, or interfere with the website
  • Scrape, copy, extract, or harvest website content or customer data
  • Use bots, automated systems, or unauthorized tools
  • Impersonate another person or business
  • Abuse promotions, refunds, returns, chargebacks, or policies
  • Place fraudulent or unauthorized orders

We reserve the right to suspend, block, refuse service, cancel orders, or terminate access if we believe you violated these Terms.

Section 20 — Fraud Prevention

We reserve the right to investigate, refuse, cancel, or limit any order or account if we suspect fraud, abuse, or misuse of our website or policies.

This includes, but is not limited to:

  • False claims of non-delivery
  • False damage claims
  • Return fraud
  • Chargeback abuse
  • Multiple account abuse
  • Payment fraud
  • Promotion abuse
  • Using false names, addresses, or payment details
  • Sending back different, used, damaged, or incomplete items

We may require additional verification before processing an order, return, refund, or replacement.

Section 21 — Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis unless otherwise stated.

To the fullest extent permitted by law, we make no warranties or guarantees regarding:

  • Website availability
  • Error-free operation
  • Product suitability for a particular purpose
  • Exact product appearance
  • Customer expectations
  • Results from using a product
  • Continuous or uninterrupted service

Some jurisdictions do not allow limitations on certain warranties, so some of these limitations may not apply to you.

Section 22 — Limitation of Liability

To the fullest extent permitted by law, Vexiro and its owners, employees, contractors, partners, service providers, affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, or services.

This includes, but is not limited to:

  • Lost profits
  • Lost revenue
  • Lost data
  • Replacement costs
  • Shipping delays
  • Product misuse
  • Website interruptions
  • Unauthorized access
  • Third-party actions
  • Customer expectations not being met

Our total liability for any claim shall not exceed the amount paid by you for the specific product involved in the claim, unless otherwise required by law.

Section 23 — Indemnification

You agree to indemnify, defend, and hold harmless Vexiro, Shopify, and our owners, employees, contractors, partners, affiliates, service providers, and licensors from any claims, damages, losses, liabilities, costs, or expenses, including reasonable legal fees, arising from:

  • Your breach of these Terms
  • Your misuse of our website or products
  • Your violation of any law
  • Your violation of another person’s rights
  • Fraudulent, abusive, or misleading activity connected to your account or order

Section 24 — Termination

We may suspend, restrict, or terminate your access to our website or services at any time, without notice, if we believe you violated these Terms or engaged in harmful, fraudulent, abusive, or unlawful behavior.

You remain responsible for all amounts owed before termination.

Sections related to intellectual property, payments, returns, fraud prevention, disclaimers, limitations of liability, indemnification, governing law, and dispute handling will survive termination.

Section 25 — Governing Law

These Terms and any related agreements shall be governed by the laws of the jurisdiction where Vexiro is headquartered, without regard to conflict of law rules.

Any disputes shall be handled in the courts located in the jurisdiction where Vexiro is headquartered, unless otherwise required by applicable law.

Section 26 — Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts will remain valid and enforceable.

Section 27 — No Waiver

Our failure to enforce any part of these Terms does not mean we waive our right to enforce it later.

Any waiver must be made in writing to be valid.

Section 28 — Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, make up the entire agreement between you and Vexiro.

They replace any previous agreements, communications, or understandings between you and us.

Section 29 — Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time by posting the updated version on our website.

It is your responsibility to review these Terms periodically.

Your continued use of our website after changes are posted means you accept the updated Terms.

The Terms in effect at the time of purchase will apply to that order.