Return & Refund Policy

At Vexiro, we want customers to have enough time to properly try the Harmony Set. Eligible purchases made directly through our website are protected by our 60-Day Satisfaction Guarantee, subject to the terms below.

60-Day Satisfaction Guarantee

You have 60 calendar days from the date your order is marked delivered to request a return.

Reasonable trial use of the Harmony Set is permitted during this period. However, the product must not be deliberately damaged, altered, misused, excessively worn, contaminated, or returned with missing components.

To qualify for a refund, you must:

• Contact us within 60 calendar days of delivery.
• Provide your full name, order number, and the email address used at checkout.
• Provide clear photos showing the product, its current condition, and all included components.
• Receive return authorization and return instructions from Vexiro before shipping anything back.
• Ship the approved return within 14 calendar days after receiving return authorization.
• Return all physical components included with the order.

The Harmony Set must be returned with:

• All four tuning forks.
• The activator puck.
• The protective carrying case.
• Any printed guides, manuals, or inserts.
• Any other physical accessories or promotional items included with the order.
• Original packaging, where reasonably available.

Access to digital bonuses, guides, or masterclasses may be deactivated after a full refund is issued.

Missing packaging alone will not automatically void an otherwise valid return. However, refunds may be reduced by the reasonable, documented replacement value of missing components or damage beyond normal trial use.

How to Request a Return

Email:

vexirocontact@gmail.com

Your email must include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The date the order was delivered.
• A brief explanation of why you are requesting the return.
• Clear photos showing the entire product and every included component.
• Photos or videos showing any alleged defect, damage, or incorrect item.

We may request additional information reasonably necessary to confirm the order, product condition, or nature of the issue.

Submitting a request does not automatically approve the return. Do not send a package until Vexiro provides written return authorization and the correct return address.

Packages sent without authorization may be delayed, refused, or returned to the sender.

We aim to respond to complete return requests within three business days.

Return Shipping

Unless the return is caused by an item arriving damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Approved returns must be sent using a trackable shipping service. We strongly recommend purchasing shipping insurance.

The customer is responsible for the package until it is delivered to the approved return address. Vexiro is not responsible for returns that are lost, stolen, misdirected, delayed, or damaged while being shipped back.

If Vexiro provides a prepaid return label for a return that is not caused by our error, the label cost may be deducted from the refund.

Return shipping charges and original expedited shipping charges are non-refundable unless required by law or the return resulted from our error.

Return Inspection

After the return is delivered, we will inspect it to confirm:

• The correct product was returned.
• All required components are present.
• The product has not been deliberately damaged or altered.
• Any use is consistent with a reasonable 60-day trial.
• The claim matches the condition of the returned product.
• The return was shipped within the authorized return period.

Inspection is normally completed within five business days of delivery.

We will then notify you whether the return has been approved, partially approved, or rejected.

Refunds

Approved refunds are issued to the original payment method.

Once approved, Vexiro will initiate the refund within 10 business days. Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Shopify notes that bank processing can take up to approximately 10 business days after a refund is issued.

Original shipping fees are not refundable unless:

• The wrong item was sent.
• The item arrived defective or damaged.
• Applicable law requires the shipping fee to be refunded.

If more than 15 business days have passed since we confirmed that your refund was issued, contact:

vexirocontact@gmail.com

Partial Refunds and Deductions

A partial refund may be issued when a return is otherwise eligible but:

• One or more components are missing.
• Accessories, manuals, inserts, or promotional items are missing.
• The product has damage beyond reasonable trial use.
• The product was altered or improperly handled.
• The carrying case or accessories are materially damaged.
• The returned item is not the same item originally shipped.
• The item requires cleaning because of unreasonable contamination, residue, stains, or odor.

Any deduction will be based on the reasonable, documented loss in value or replacement cost of the missing or damaged component.

Normal signs of careful trial use will not, by themselves, disqualify an eligible return.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery.

If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us within seven calendar days of delivery at:

vexirocontact@gmail.com

Include:

• Your order number.
• A description of the issue.
• Clear photos or videos of the product.
• Photos of the shipping package and shipping label.
• Photos showing all items received.

After reviewing the claim, we may provide a replacement, replacement component, refund, store credit, or another appropriate resolution.

Do not discard the product, packaging, shipping label, or damaged components until the claim has been reviewed.

Damage caused after delivery by dropping, misuse, improper storage, unauthorized modification, incorrect cleaning, or failure to follow instructions is not considered a shipping defect.

One-Year Warranty

The included one-year warranty applies to qualifying manufacturing defects under the warranty terms provided with the product.

It does not cover:

• Accidental damage.
• Damage caused by dropping or striking the forks against unsuitable surfaces.
• Misuse or improper storage.
• Normal cosmetic wear.
• Unauthorized modification.
• Missing or lost components.
• Damage caused by excessive heat, moisture, corrosion, or chemicals.

A warranty claim may require photos, videos, troubleshooting information, and return of the allegedly defective component.

The warranty is separate from the 60-Day Satisfaction Guarantee and does not replace any mandatory rights provided by applicable law.

Non-Returnable Items

The following are generally not eligible for return unless required by law or received damaged, defective, or incorrect:

• Gift cards.
• Personalized or custom-made products.
• Products specifically marked as final sale before purchase.
• Separately purchased digital products after access, download, or use has begun, where legally permitted.
• Items not purchased directly from Vexiro.
• Items returned without sufficient proof of purchase.
• Items deliberately damaged, altered, substituted, or tampered with.
• Products associated with fraudulent or abusive return activity.

The Harmony Set remains eligible for its advertised 60-Day Satisfaction Guarantee even when purchased at a promotional price, unless a different condition was clearly disclosed before purchase.

Sale and Promotional Orders

Discounted or promotional pricing does not automatically remove eligibility under the 60-Day Satisfaction Guarantee.

Physical gifts included with the purchase must be returned with the main product when requesting a full refund.

Digital bonus access may be canceled once the refund is completed.

Discount codes have no cash value and are not refunded separately.

Exchanges

We do not guarantee direct exchanges.

For the fastest resolution, contact us with your order information. Depending on availability and the nature of the issue, we may:

• Approve a replacement.
• Replace an individual defective component.
• Approve a return and ask you to place a new order.
• Offer another reasonable solution.

Order Cancellations

Orders may only be canceled before processing or fulfillment begins.

Once an order has entered processing, been fulfilled, or shipped, it cannot be canceled. You may request a return after delivery under the terms of this policy.

Submitting a cancellation email does not guarantee that the order can be stopped before fulfillment.

Refused, Unclaimed, and Undeliverable Packages

If a package is refused, left unclaimed, or returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for:

• Original shipping charges.
• Return-to-sender charges.
• Carrier handling fees.
• Reshipping costs.
• Customs or import-related charges.

These charges may be deducted from any available refund.

Orders returned as undeliverable are not automatically treated as approved product returns.

International Orders

International customers are responsible for any customs duties, taxes, brokerage charges, or import fees assessed by their country unless otherwise stated at checkout.

These charges are not collected or controlled by Vexiro and are generally non-refundable.

Refusing delivery because of customs fees may result in return shipping, carrier charges, customs charges, or handling fees being deducted from any refund.

Fraud and Return Abuse

We reserve the right to investigate and refuse claims involving suspected:

• Return fraud.
• Product substitution.
• False damage claims.
• Altered or misleading photographs.
• Repeated abuse of promotional guarantees.
• Excessive return activity.
• Chargeback abuse.
• Use of multiple identities, email addresses, or households to bypass policy limits.
• Returning a different product from the one shipped.
• Deliberate damage intended to create a refund claim.

We may request additional order verification, identification of the purchase, photographs, video evidence, serial or batch information, delivery confirmation, or return tracking.

These measures are used only where reasonably necessary to verify the transaction or protect against abuse.

Payment Disputes and Chargebacks

Contact Vexiro before opening a payment dispute so we have an opportunity to resolve the problem directly.

Opening a chargeback does not create eligibility for a refund outside this policy, and a refund generally cannot be processed normally through Shopify after a chargeback has started.

We maintain records of:

• Order confirmations.
• Checkout and policy acceptance.
• Customer communications.
• Delivery tracking.
• Delivery confirmation.
• Return authorization.
• Return tracking.
• Product photographs.
• Refund transaction records.

These records may be submitted to payment processors or financial institutions when responding to a dispute. Shopify specifically identifies policies, customer communication, delivery records, return tracking, and refund records as relevant chargeback evidence.

Nothing in this section limits rights that cannot legally be waived.

European Union and Other Mandatory Consumer Rights

Customers located in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days after delivery without providing a reason.

The customer is generally responsible for return postage during the EU cooling-off period unless the seller agreed to pay it or failed to disclose that responsibility before purchase. Defective-product return costs remain the seller’s responsibility.

EU customers may also have mandatory legal-guarantee rights for products that are faulty, do not match their description, or do not perform as advertised. Commercial store warranties do not replace those rights.

Where local consumer law provides stronger rights than this policy, those mandatory rights will apply.

Policy Consistency

This policy must be read together with the product page, checkout disclosures, shipping policy, warranty terms, and any promotion-specific conditions displayed before purchase.

Any advertised refund offer must clearly disclose its material conditions. Canadian competition guidance states that refund offers and other material claims must not be false or misleading and that relevant conditions should be clearly disclosed.

Contact Us

For return, warranty, cancellation, or refund questions, contact:

vexirocontact@gmail.com

Please include your order number in all messages.

By placing an order with Vexiro, you acknowledge that you have had an opportunity to review this Return & Refund Policy before completing your purchase.