Refund policy

Return, Refund & Warranty Policy

At Vexiro, we stand behind the condition and functionality of the products we ship. Because of the nature of our products, we do not accept returns or provide refunds for change of mind, buyer’s remorse, personal preference, or simply deciding that you no longer want or intend to use the product.

Returns are accepted only when a product qualifies under the terms below or when otherwise required by applicable law.

Eligible Returns

A return may be considered when:

• The product arrived damaged.
• The product arrived defective.
• You received an incorrect product.
• The order arrived materially incomplete.
• Applicable law otherwise requires Vexiro to accept the return.

Simply deciding that you no longer want the product does not make an order eligible for return.

An item being unopened, unused, or in brand-new condition does not, by itself, create eligibility for a return.

Examples of reasons that do not qualify include:

• “I changed my mind.”
• “I decided not to use it.”
• “I no longer want it.”
• “I ordered it by mistake” after the order has already been processed or shipped.
• Personal preference regarding the product.
• Finding another product you prefer.
• No longer needing the product.
• Financial circumstances changing after purchase.
• Dissatisfaction based solely on subjective preference or expectations where the product is functioning as described.

Nothing in this section limits rights that cannot legally be waived.

Reporting a Damaged, Defective, Incorrect, or Incomplete Order

You must contact Vexiro at:

vexirocontact@gmail.com

within 7 calendar days of the order being marked delivered if you believe the product arrived damaged, defective, incorrect, or materially incomplete.

Manufacturing defects discovered after the initial 7-day delivery period may be considered under our One-Year Limited Warranty described below.

Information Required for a Return Claim

Your request must include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The date the order was delivered.
• The carrier that delivered the package.
• Details regarding how and when the package arrived.
• A detailed explanation of the alleged damage, defect, incorrect item, or missing component.
• Clear photographs showing the entire product.
• Clear photographs from every angle.
• Clear photographs showing all components included with the order.
• Photographs of the original shipping package.
• A photograph of the shipping label.
• Photographs or videos clearly showing the alleged defect, damage, incorrect item, or missing component.
• A continuous, unedited video showing the product, packaging, serial number or identifying markings where applicable, included components, and the alleged issue.

Vexiro may request additional photographs, videos, troubleshooting information, serial numbers, batch information, delivery information, or other documentation reasonably necessary to verify the claim.

Failure to provide information reasonably necessary to investigate the claim may prevent us from verifying or approving the return.

Submitting this information does not automatically approve a return or refund.

Return Authorization

Do not ship a product back to Vexiro unless you have received written return authorization from us.

After reviewing a completed claim, Vexiro will determine whether the claim qualifies under this policy.

If approved, we will provide:

• Written return authorization.
• The approved return address.
• Any applicable return instructions.

Return authorization expires 24 hours after it is issued unless Vexiro agrees otherwise in writing.

An approved return must be shipped within 2 calendar days after return authorization is issued.

Packages sent without authorization, sent to an incorrect address, or sent after authorization has expired may be refused, delayed, or returned to the sender, subject to applicable law.

We aim to respond to complete claims within three business days.

Return Shipping

When Vexiro confirms that an item arrived damaged, defective, incorrect, or materially incomplete and requires the product to be returned, Vexiro will determine the appropriate return-shipping procedure consistent with applicable law.

Approved returns must be shipped using a trackable shipping service.

When the customer is responsible for return shipping under applicable circumstances, the customer is responsible for the package until it is delivered to the authorized return address.

Vexiro is not responsible for unauthorized returns or packages that are lost, stolen, misdirected, or damaged because the customer did not follow the provided return instructions, except where applicable law provides otherwise.

Return Inspection

Receiving a returned product does not automatically mean that a refund has been approved.

After receiving the return, Vexiro may inspect it to verify:

• The returned product is the same product originally shipped.
• The serial number or other identifying information matches our records where applicable.
• The reported damage or defect exists.
• The condition of the product is consistent with the claim submitted.
• The product has not been deliberately damaged.
• The product has not been altered or modified.
• All required components have been returned.
• The product has not been substituted for another item.
• The return was authorized.
• The return was shipped within the authorized period.

Inspection is normally completed within five business days after the returned package is delivered.

We will notify you after the inspection is completed.

Available Resolutions

For a verified damaged, defective, incorrect, or materially incomplete order, Vexiro may provide an appropriate resolution such as:

• Replacement of the product.
• Replacement of a defective or missing component.
• Refund.
• Partial refund where appropriate.
• Store credit, where accepted by the customer.
• Another remedy required by applicable law.

The appropriate resolution may depend on the nature of the issue, product availability, and applicable consumer-protection law.

Refunds

When a refund is approved, it will be issued to the original payment method unless otherwise required by law.

Vexiro will initiate an approved refund within 10 business days after final approval unless applicable law requires an earlier refund.

Your bank, card issuer, Shopify, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Shipping charges are not refundable unless:

• Vexiro shipped an incorrect item.
• The item arrived damaged or defective and applicable law requires reimbursement.
• The order was not fulfilled as required.
• Applicable law otherwise requires the charge to be refunded.

Partial Refunds and Deductions

Where legally permitted, an otherwise eligible refund may be reduced when:

• Components are missing from the returned package.
• Accessories, manuals, inserts, cables, cases, or promotional products that were required to be returned are missing.
• The returned product has damage unrelated to the verified claim.
• The product has been deliberately damaged.
• The product has been altered or modified.
• The returned product is different from the product originally shipped.
• The item has unreasonable contamination, residue, stains, or odor unrelated to legitimate inspection or testing.
• The customer caused additional damage after delivery.

Any deduction will be based on the reasonable documented loss in value, repair expense, or replacement cost associated with the missing or damaged component.

Mandatory consumer rights will not be reduced by this section.

Change-of-Mind Returns

Vexiro does not accept change-of-mind returns.

This includes situations where:

• The product remains unopened.
• The product remains unused.
• The customer simply decides not to use the product.
• The customer no longer wants the product.
• The customer expected a different personal experience or preference.
• The customer purchased the product and later reconsidered the purchase.

Product condition alone does not create return eligibility.

Product Results

Individual experiences with beauty and personal-care products may vary.

A customer being dissatisfied with subjective results does not by itself establish that a product is defective.

A product may qualify as defective when it fails to operate materially as described or contains a verified manufacturing defect.

Nothing in this section limits claims involving materially false representations or other rights provided by applicable law.

One-Year Limited Warranty

Vexiro products include a one-year limited warranty against qualifying manufacturing defects, beginning on the original delivery date.

The warranty may cover defects in materials, electronics, charging systems, controls, or other components resulting from manufacturing.

The warranty does not cover:

• Accidental damage.
• Drops or impacts.
• Water or moisture damage unless the product was specifically represented as protected against that exposure.
• Misuse.
• Improper storage.
• Improper cleaning.
• Normal cosmetic wear.
• Scratches or discoloration caused after delivery.
• Unauthorized modifications or repairs.
• Lost products or components.
• Damage caused by excessive heat, moisture, corrosion, or chemicals.
• Damage resulting from failure to follow product instructions.

Warranty claims may require photographs, videos, troubleshooting, serial-number verification, proof of purchase, and return of the allegedly defective product or component.

Depending on the verified issue, Vexiro may repair the product, replace the affected component, replace the product, provide another appropriate remedy, or provide a refund where required by applicable law.

The limited warranty is separate from any mandatory legal rights.

Non-Returnable Items

Unless damaged, defective, incorrect, or otherwise required to be returnable by law, the following are non-returnable:

• Products purchased because the customer later changed their mind.
• Opened or unopened products that do not have a qualifying issue.
• Gift cards.
• Personalized or custom-made products.
• Products clearly marked final sale before purchase.
• Digital products after access or download has begun where legally permitted.
• Products not purchased directly from Vexiro.
• Products without sufficient proof of purchase.
• Products deliberately damaged or altered.
• Products substituted for the item originally shipped.
• Products associated with verified fraudulent or abusive return activity.

Sale and Promotional Orders

Purchasing a product at a discounted or promotional price does not eliminate rights relating to verified damage, defects, incorrect products, or mandatory consumer protections.

However, promotional pricing does not create a change-of-mind return right.

Where a physical promotional gift was supplied as part of an order that qualifies for a full refund, Vexiro may require the promotional item to be returned where legally permitted.

Discount codes have no cash value and are not separately refundable.

Exchanges

Vexiro does not guarantee direct exchanges.

When a qualifying issue is verified, Vexiro may:

• Replace the product.
• Replace an affected component.
• Approve a qualifying return.
• Provide another remedy appropriate to the verified problem.

Order Cancellations

Orders may only be canceled before processing or fulfillment begins.

Once processing, fulfillment, or shipment has begun, cancellation cannot be guaranteed.

Sending a cancellation request does not mean that the order has been canceled.

If an order has already shipped, declining to accept it does not convert the transaction into an authorized return.

Mandatory cancellation rights provided by law remain unaffected.

Refused, Unclaimed, and Undeliverable Packages

A refused or unclaimed package is not automatically considered an authorized return.

Where legally permitted, if an order is refused, unclaimed, or returned because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for:

• Original shipping charges.
• Return-to-sender charges.
• Carrier handling charges.
• Reshipping costs.
• Customs charges.
• Import-related charges.

Applicable charges may be deducted from any refund that is otherwise legally owed.

International Orders

Customers are responsible for customs duties, taxes, brokerage charges, and import fees imposed by their country unless Vexiro expressly states otherwise before purchase.

These charges are generally collected by government authorities or carriers rather than Vexiro.

Refusing a shipment because of customs charges does not automatically qualify the order for a refund.

Mandatory consumer rights applicable to the transaction remain unaffected.

Fraud and Return Abuse

Vexiro reserves the right to investigate suspected:

• Return fraud.
• Product substitution.
• False damage claims.
• Altered or misleading photographs or videos.
• Manipulated serial numbers.
• Deliberate damage intended to create a refund claim.
• Abuse of promotional offers.
• Repeated fraudulent claims.
• Chargeback abuse.
• Use of multiple identities or accounts to circumvent legitimate policy restrictions.

Where reasonably necessary, Vexiro may request additional order verification, photographs, video evidence, serial or batch information, delivery records, or other documentation.

This provision does not permit Vexiro to deny a legitimate claim or any mandatory legal right.

Payment Disputes and Chargebacks

We encourage customers to contact Vexiro first so that we have an opportunity to investigate and resolve legitimate order issues.

Vexiro maintains records that may include:

• Order confirmations.
• Checkout records.
• Policies presented at the time of purchase.
• Customer communications.
• Shipment records.
• Delivery confirmation.
• Return requests.
• Return authorization.
• Photographs and videos submitted in connection with claims.
• Serial-number information.
• Return tracking.
• Refund records.

These records may be supplied to payment processors, card issuers, financial institutions, or dispute-resolution providers when responding to a payment dispute.

Opening a payment dispute does not independently create return eligibility under this policy.

Nothing in this section restricts a customer’s lawful right to dispute a transaction.

Mandatory Consumer Rights

This policy does not exclude, restrict, or override rights that cannot lawfully be waived under applicable federal, state, provincial, territorial, national, or local consumer-protection laws.

Where mandatory law provides a customer with stronger rights than this policy, the mandatory law controls.

Policy Applicable at Time of Purchase

The return policy applicable to an order is the policy presented to the customer at the time the order was placed, except where a subsequent change provides the customer with greater rights or applicable law requires otherwise.

Vexiro may update this policy for future purchases.

Contact

For damaged, defective, incorrect, incomplete, warranty, or refund-related inquiries:

vexirocontact@gmail.com

Please include your order number in all correspondence.