Shipping policy

Shipping Policy

Order Processing

Orders are processed during normal business days, excluding weekends and holidays.

Please allow [1–3 BUSINESS DAYS] for your order to be processed before it is shipped.

Processing time is separate from shipping time. Shipping time begins once your order has been handed over to the shipping carrier.

During busy periods, holidays, sales, product launches, or unexpected delays, processing times may be longer than usual.

Order Confirmation

After placing an order, you will receive an order confirmation email.

Please review your order confirmation carefully. It is the customer’s responsibility to make sure all information is correct, including:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Product selection
  • Quantity ordered

If any information is incorrect, contact us immediately at:

Vexirocontact@gmail.com

We cannot guarantee changes can be made after an order has been processed, fulfilled, or shipped.

Shipping Times

Estimated shipping times will vary depending on your location, selected shipping method, carrier, and other factors outside our control.

Estimated delivery times are not guaranteed.

Shipping delays may occur due to:

  • Carrier delays
  • Weather
  • Holidays
  • Customs processing
  • High order volume
  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Supply chain delays
  • Events outside our control

We are not responsible for carrier delays once your order has been handed over to the shipping carrier.

Under U.S. FTC rules for online orders, sellers should have a reasonable basis for stated shipping times, and if they cannot ship within the stated time, they may need to notify the buyer or issue a refund depending on the situation.

Shipping Rates

Shipping rates are calculated and displayed at checkout unless otherwise stated.

Shipping costs may vary based on:

  • Delivery location
  • Shipping method
  • Package weight
  • Package size
  • Carrier rates
  • Promotions or discounts

Shipping fees are non-refundable unless the return or issue is due to our error.

Free Shipping

We may offer free shipping from time to time.

Free shipping offers may be limited by:

  • Order value
  • Product type
  • Location
  • Shipping method
  • Promotional period

We reserve the right to change, pause, or remove free shipping offers at any time.

Free shipping does not mean expedited shipping unless specifically stated.

Tracking Information

Once your order ships, you may receive a tracking number by email.

Please allow time for tracking information to update after the carrier receives the package.

Tracking updates may be delayed by the shipping carrier. We are not responsible for delays in tracking updates caused by the carrier.

If tracking shows that your package is still in transit, please allow the carrier additional time to deliver it.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to:

  • Wrong address
  • Missing apartment, unit, or suite number
  • Incorrect postal or ZIP code
  • Incorrect city, province, state, or country
  • Misspelled name
  • Incomplete delivery details
  • Customer failure to update address before shipment

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for:

  • Reshipping fees
  • Return shipping fees
  • Carrier fees
  • Any additional handling costs

Shipping fees are non-refundable in these cases.

Failed Delivery Attempts

If the carrier attempts delivery and the package cannot be delivered, it is the customer’s responsibility to follow the carrier’s instructions.

This may include:

  • Picking up the package
  • Scheduling redelivery
  • Contacting the carrier
  • Providing additional delivery information

We are not responsible if a package is returned, delayed, or lost because the customer failed to complete the carrier’s delivery requirements.

Refused or Unclaimed Packages

If a package is refused, rejected, unclaimed, or returned to sender, the customer may be responsible for any costs associated with the shipment.

This includes:

  • Original shipping fees
  • Return shipping fees
  • Reshipping fees
  • Carrier charges
  • Handling costs

Refunds for refused or unclaimed packages are not guaranteed and may be reduced by any shipping or handling costs we incur.

Lost Packages

If your package appears to be lost, please contact us at:

support@[YOURDOMAIN].com

We may ask you to provide:

  • Order number
  • Shipping address
  • Tracking number
  • Confirmation that you contacted the carrier
  • Any carrier claim details

A package is not considered lost simply because it is delayed or tracking has not recently updated.

Before we can review a lost package claim, we may require a reasonable waiting period to allow the carrier to complete delivery or update tracking.

If tracking shows the package was delivered, we are not responsible for replacing or refunding the order unless required by law.

Delivered but Not Received

If tracking shows your order was delivered but you did not receive it, please first check:

  • Around your delivery location
  • Mailbox or parcel locker
  • Front desk, reception, or building office
  • Neighbors or household members
  • Local post office or carrier facility

Once tracking confirms delivery, we are not responsible for stolen, missing, misplaced, or unattended packages.

Customers are responsible for providing a safe and secure delivery location.

We do not guarantee refunds or replacements for packages marked as delivered by the carrier.

Damaged Packages

If your package arrives damaged, contact us within 7 days of delivery at:

support@[YOURDOMAIN].com

Please include:

  • Your order number
  • Clear photos of the damaged package
  • Clear photos of the damaged item
  • Photos of the shipping label
  • A short description of the issue

Do not throw away the item or packaging until the issue is reviewed.

We may require the original packaging for carrier claims.

Damage caused after delivery, improper handling, misuse, or customer negligence is not eligible for replacement or refund.

International Shipping

We may offer international shipping to select countries.

International shipping times are estimates only and may vary due to customs, local carriers, import rules, and border processing.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, carrier fees, or other charges required by their country.

These fees are not included in our product prices or shipping fees unless specifically stated at checkout.

We are not responsible for delays caused by customs or import processing.

If an international package is refused, rejected, abandoned, or returned because of unpaid customs fees, import restrictions, or customer refusal, the customer may be responsible for:

  • Original shipping fees
  • Return shipping fees
  • Customs fees
  • Carrier charges
  • Any other costs we incur

Refunds are not guaranteed in these cases.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other fees may be charged by your country or carrier.

These charges are the customer’s responsibility.

We do not control these charges and cannot predict the exact amount.

Failure to pay customs, duties, or import fees may result in the package being delayed, returned, abandoned, or destroyed.

We are not responsible for packages delayed, returned, abandoned, or destroyed due to unpaid customs charges or import restrictions.

Shipping Restrictions

We reserve the right to refuse, cancel, or limit shipping to certain countries, regions, addresses, or locations.

This may include:

  • P.O. boxes
  • Military addresses
  • Freight forwarding addresses
  • High-risk fraud locations
  • Restricted countries or regions
  • Locations not serviced by our carriers

If we cannot ship your order, we will contact you using the information provided at checkout.

Freight Forwarders and Package Forwarding Services

If you ship an order to a freight forwarder, package forwarding service, reshipper, warehouse, or third-party pickup location, we are not responsible for what happens after the package is delivered to that location.

Once tracking shows delivery to the freight forwarder or third-party address, the order is considered delivered.

We are not responsible for loss, theft, damage, delays, customs issues, or failed delivery after that point.

Split Shipments

Some orders may be shipped in multiple packages.

If your order is split into multiple shipments, each package may have a separate tracking number.

Items may arrive at different times.

You will not be charged additional shipping fees for split shipments unless stated at checkout.

Pre-Orders and Backorders

If we offer pre-order or backordered items, estimated shipping dates are not guaranteed.

Shipping dates may change due to supplier delays, production delays, customs, carrier delays, or other events outside our control.

If your order includes both in-stock and pre-order items, we may ship the order together or separately at our discretion.

Order Changes After Shipment

Once an order has shipped, we cannot guarantee address changes, cancellations, reroutes, or delivery updates.

If you need to make changes after shipment, you may need to contact the shipping carrier directly.

Any additional fees charged by the carrier are the customer’s responsibility.

Carrier Responsibility

Once your order is handed to the shipping carrier, the carrier is responsible for transporting and delivering the package.

We are not responsible for:

  • Carrier delays
  • Carrier errors
  • Tracking delays
  • Failed delivery attempts
  • Packages marked delivered
  • Stolen packages
  • Customs delays
  • Weather-related delays
  • Service interruptions

We will do our best to help where reasonable, but we cannot control carrier operations.

Fraud Prevention

We reserve the right to delay, hold, cancel, or require additional verification for any order that appears suspicious, high-risk, fraudulent, or inconsistent with our policies.

This may include orders with:

  • Mismatched billing and shipping information
  • Unusual order activity
  • High-risk payment flags
  • Multiple failed payment attempts
  • Freight forwarding addresses
  • Suspicious address changes
  • Repeated lost package claims
  • Repeated refund or reshipment requests

We may cancel and refund any order at our discretion if we believe there is a risk of fraud or policy abuse.

Contact Us

For shipping questions, contact us at:

Vexirocontact@gmail.com